Delivery & Returns

 

STANDARD DELIVERY

  • You should expect to receive your product within 10 working days after placing your order*.
  • Free delivery is available on products ordered to mainland UK addresses.
  • Select the standard delivery option and your product will be delivered by a two or three man delivery team, depending on the weight of your machine, to a ground floor room of your choice with clear, unrestricted access.
  • You will be contacted by our delivery partners via text message and email containing a booking link, allowing you to schedule your delivery date or alternatively you will receive a telephone call from the courier directly.
  • Standard delivery is available Monday to Saturday and delivery dates offered may be restricted, depending upon location and courier availability.

 

STANDARD DELIVERY TO NORTHERN IRELAND

  • We offer standard deliveries to Northern Ireland on selected machines only.
  • Regrettably, certain machines are not available for delivery to Northern Ireland due to logistical restrictions and restrictions are displayed on the product page.
  • Deliveries to offshore UK addresses with BT postcodes are an additional £49.
  • You will be offered the correct delivery option automatically during the checkout process.
  • The delivery is a kerb-side delivery only.
  • You should expect to receive your product 14-21 working days after placing your order.
  • Please note delivery dates offered may be restricted depending upon location and courier availability.

 

OFFSHORE DELIVERY

  • We do not currently offer direct delivery to other off-shore locations.
  • We can however offer delivery to a mainland-UK based shipper of your choice and you would need to make separate arrangements yourself with the shipper to have the product delivered to your location.
  • Postcode areas that meet this criteria; PO30-41, IM, GY, JE, TR21-TR25, HS, ZE & Scottish Islands.
  • Scottish Islands include; HS, IV41-IV51, IV55-IV56, KA27, KA28, KW15-KW17, PA20, PA41, PA42-PA49, PA60, PA61, PA62-PA76, PA77, PA78, PH41, PH42, PH43, PH44, ZE

 

PRODUCT ASSEMBLY

  • You can choose to have your product delivered and assembled in a ground floor room of your choice with clear, unrestricted access.
  • This service will incur a total fee of either £199 (boxed machines 119kg or under) or £399 (boxed machines 120kg and over, including bundles) across all product types and is charged per machine.
  • You will be contacted by our delivery partners via text message and email containing a booking link, allowing you to schedule your delivery & installation date or alternatively you will receive a telephone call from the courier directly.
  • We aim for you to receive your product within 14 working days after placing your order*.
  • If you select this option, your product will be delivered by a two man delivery team to a ground floor room of your choice with clear, unrestricted access and fully assembled by the delivery team. The delivery team will also remove and dispose of the product packaging.
  • Please be advised this is an assembly service only. The crew will not test or provide a demonstration of the workings of the machine.
  • You must choose the option for “delivery & installation” during checkout to receive this service. We are unable to amend orders or add this service once your order has been placed
  • Please note the delivery and assembly service is only available Monday to Friday and does not include bank holidays.
  • This service is not available offshore, to Scottish highlands. Scottish highlands includes; AB, DD, HS, IV, KW, KA27, KA28, PA20, PA41, PA42-PA49, PA60, PA61, PA62-PA76, PA77, PA78, PH1-PH40, PH41, PH42, PH43, PH44, PH45-PH50, ZE.

 

UPPER OR LOWER FLOOR DELIVERY

  • Upper floor or lower floor delivery may be available for certain machines at an extra charge
  • Please contact the Sales team to obtain a quote before placing your order. We may need to seek approval from our logistic partners and may require photos or a video showing the route the couriers would need to take to deliver your order.
  • Any requests for delivery to a location other than ground floor that has not been agreed to prior to delivery will not be authorised and you may be subject to a failed delivery fee if this is requested on the day of delivery.
  • If your property has more than 3 access steps or is situated on different levels (for example, a flat or apartment) please contact our sales team before arranging delivery. You may be subject to a failed delivery fee if we are not advised beforehand and your delivery is unsuccessful.

 

GENERAL

  • You must ensure you are available to accept delivery on the agreed date or a failed delivery charge may apply.
  • All goods are supplied flat-packed for home assembly. Two people are required for assembly of larger items.
  • Standard deliveries are classed as an all day booking. You will receive a text message the evening before the booked delivery will take place providing an estimated delivery time slot between 7am - 9pm*. Please note this is not guaranteed and is provided as an estimate only and is subject to change.
  • Delivery & Installation bookings are classed as an all day booking, taking place between the hours of 7am and 9pm*. You will be contacted by telephone by the install team on the day, when they are on their way to you to conduct the delivery and assembly of your machine.
  • Please ensure you check the product and packaging thoroughly before signing for your goods as received in good condition. Please be aware that the outer packaging on heavy goods may be marked or damaged but will have served its purpose in protecting the goods inside. In the unlikely event that a product is delivered in an unacceptable condition, please refuse the delivery and contact our sales team.
  • Small items will be sent by either post or a parcel carrier and delivery may occur on separate days if ordered with other large items.
  • Machines ordered at the same time may be sent by separate couriers. Please refer to the booking link which will indicate the machine(s) that are in that specific delivery.
  • The delivery method is specified during the checkout process. Neither service offers pre-booked deliveries. Post or parcel deliveries should be expected within 3-5 working days of placing your order. If you are unable to receive the package during the initial delivery, you receive a card from the delivery agent allowing you to reschedule the delivery or arrange collection from their nearest depot.
  • Please note, if your delivery fails due to the property being unsuitable to accept the boxed machine, you may be subject to a failed delivery fee. Please contact our sales team with any delivery access queries before placing your order.
  • We are unable to offer compensation due to delivery errors or issues caused by the couriers delivering your goods.*Whilst our couriers will try their best to meet the lead times provided, postcode, location and courier availability may have an impact on the delivery slots offered and regrettably may not guarantee delivery within the timeframe provided. Any amendments to orders after being placed and orders placed for pre-order products, may also have an impact on the delivery lead time.

 

RETURN POLICY

Overview

ProForm offers eligible customers a 30-day in-home trial ("Trial") on qualifying equipment purchased from www.proform.com/uk. The Trial allows you to use your machine at home for 30 days from the date of delivery. If the equipment is not right for you, you may request a return and receive a full refund of the purchase price, less the applicable return fee set out below.

The 30-day Trial period includes and incorporates your statutory 14-day right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Exercising your legal right of cancellation within the first 14 days remains unaffected.


Eligibility

The Trial is available to residents of the United Kingdom who are aged 18 or over. It applies to qualifying equipment orders placed through www.proform.com/uk.


How the Trial Works

  1. Your equipment is delivered to your home with free standard delivery. Alternatively, you may select an optional paid delivery and in-home assembly service, carried out by ProForm-trained technicians.
  2. Try your machine for up to 30 days from the date of delivery.
  3. If the equipment is not right for you, contact our Customer Service team within 30 days of delivery to schedule a collection. Collections are arranged at a time convenient to you.

Initiating a Return

To initiate a return under the Trial, you must contact our Customer Service team within 30 days of delivery:

  • Email:
  • Phone:

Returns requested after the 30-day Trial period will not be accepted under this offer.


Return Fees

Eligible returns will be refunded at the original purchase price, less the following return fee: £125 for products with a per item purchase value of £999 or less, or £175 for products with a per item purchase price of £1,000 or more.

The return fee will be deducted from your refund. No additional deduction will be made for normal use of the equipment during the Trial period.

For our carriers to collect, the machine must be located on the ground floor, in a safe and easily accessible location. If a collection attempt fails because the product is inaccessible, cannot fit through a door, or is not in a safe location, the original collection fee will still apply and an additional fee will be charged to reattempt collection.


Bundles

If your equipment was purchased as part of a bundle, the entire bundle must be returned for a refund. A separate return fee will be charged per machine within the bundle.


iFIT Membership

Please note that the iFIT membership is a service that is separate and distinct from your equipment order. Returning your equipment under the 30-Day In-Home Trial does not automatically cancel your iFIT membership. It is your responsibility to cancel your iFIT membership separately and explicitly, directly at ifit.com/cancel. If you do not cancel, your membership will automatically renew at the applicable rates and you will remain liable for the corresponding charges.


Promotional Terms

The 30-Day In-Home Trial ("Offer") is valid for residents in the United Kingdom aged 18 or over. The Offer is subject to availability and ProForm reserves the right to modify, suspend or withdraw this Offer at any time. This Offer does not affect your statutory rights.