Returns, Free Equipment, and Warranty Information

Return Policy

We stand by our *products and strive to deliver the best for our customers. If you are not satisfied with your purchase, you can request a return within 30 days of your delivery date. Returns will include a non-refundable return shipping charge of $250 and 10% processing fee. Once the product ships, the fees will be applied and you are no longer able to cancel your order without incurring the fees. Any completed service is also non-refundable. Our ultimate goal is to deliver what you want, and we are willing to work with you to ensure the process is as smooth as possible.


All products must be returned in good condition, with all paperwork, parts, and accessories, or an additional 10% charge may be incurred. You can expect a refund in the same form of payment originally used within 30 days of our receiving your returned product. To request a return, go to https://my.iconfitness.com/icon_service.


*iFIT monthly membership fees are not refundable. iFIT annual membership fees are refundable only if canceled within thirty (30) days of the original purchase or the beginning of a trial period. To cancel your account, go to ifit.com/cancel, click "cancel membership," check the acceptance box, and "Cancel Membership", or call (866) 608-1798 during regular business hours.

Warranty Information

iFIT Inc. (iFIT) warrants this product to be free from defects in workmanship and material, under normal use and service conditions.

This warranty extends only to the original purchaser (customer) and is not transferrable. iFIT’s obligation under this warranty is limited to repairing or replacing, at iFIT’s discretion, the product through one of its authorized service providers. All repairs for which warranty claims are made must be preauthorized by iFIT. If replacement parts are shipped while the product is under warranty, the customer will be responsible for a minimal handling charge. For in-home service, the customer may be responsible for a minimal trip charge. This warranty does not extend to freight damage to the product. This warranty will automatically be voided by the following conditions: (1) if the product is used as a store display model, (2) if the product is purchased or transported outside of the USA, (3) if any instruction or warning in this manual is not followed, (4) if the product is abused or improperly or abnormally used, (5) if the product is modified to alter functionality or capability without the written permission of iFIT, or (6) if the product is used for commercial or rental purposes. No other warranty beyond that specifically set forth above is authorized by iFIT.

iFIT is not responsible or liable for the following damages: (1) indirect, special, or consequential damages arising out of or in connection with the use or performance of the product; (2) damages with respect to any economic loss, loss of property, loss of revenues or profits, loss of enjoyment or use, or costs of removal or installation; or (3) other consequential damages of any kind. Some states do not allow the exclusion or limitation of incidental or consequential damages. Accordingly, the above limitation may not apply to the customer.

The warranty extended hereunder is in lieu of any and all other warranties, and any implied warranties of merchantability or fitness for a particular purpose are limited in their scope and duration to the terms set forth herein. Some states do not allow limitations on how long an implied warranty lasts. Accordingly, the above limitation may not apply to the customer. This warranty provides specific legal rights; the customer may have other rights that vary from state to state.

For warranty service, please go to my.iFIT.com. Please be prepared to provide the model number and serial number of the product (see the front cover of this manual).

iFIT Inc., 1500 S. 1000 W., Logan, UT 84321-9813

Free Equipment - Exclusive Offer with ProForm Financing

† 0% APR for 36 months with Equal Payments: 0% APR from date of eligible purchase until paid in full. Monthly payment is the purchase amount divided by the number of months in the offer. Last payment may vary due to rounding. On-time payments will pay off the promotional balance. Advertised monthly payment amount excludes taxes, delivery, or other charges. Other transactions and charges affect total monthly payment amount. Prior purchases excluded. Account must be in good standing. Limited time offer. Standard account terms apply to purchases that do not qualify. New accounts: Standard Purchase APR 29.99%. Minimum interest charge $1. Existing accounts, see your credit agreement for applicable terms. Subject to credit approval. ProForm financing account issued by TD Bank, N.A.

Free Equipment Promo Return Policy

Under this exclusive offer from ProForm Financing, your monthly payment is $39 for 36 months until you pay the full price of $1403. ProForm’s general return policy does not apply to the FREE items promo. You may return your ProForm equipment and cancel your iFit membership within 30 days of receipt of the product. After 30 days, you may cancel your iFit membership at any time, but your remaining balance will then be due.