Frequently Asked Questions: Hybrid Trainer
We’re sure you have other questions, so we’ve mapped out a list of frequently asked questions to make your investment in your health a little easier.
Hybrid Trainer Features
Q: How big is the Hybrid Trainer?
A: Fully assembled, the Hybrid Trainer is 70.5”L x 24.5”W x 60.5”H.
Q: What is the weight capacity of the trainer?
A: The trainer weight capacity accommodates up to 350 lbs.
Q: Is there heart rate monitoring on the Hybrid Trainer?
A: Yes! Use heart rate zone training to target a specific goal with the built-in EKG grip sensors.
Heart rate monitors used for exercise such as the wireless heart rate monitoring chest strap are not medical devices, and their accuracy may be affected by a number of factors. They are also not intended to diagnose, treat, cure, or prevent any disease.
Q: What is iFit®?
A: iFit is like having a personal trainer in your home, every single day. iFit gives you access to fitness workouts led by world-renowned personal trainers, Google Maps® street view, an expanding workout library, personalized nutrition, and much more!
ProForm Payment And Financing
Q: Which payment options do you offer?
A: You can purchase your Hybrid Trainer in-full with your debit or credit card. We also offer special financing with ProForm Finance. See terms.
Q: Who is the issuer of the ProForm Financing program account?
A: The ProForm Financing program account is issued and administered by TD Bank, N.A.
Q: Where do I direct questions about the ProForm Financing program account?
A: For customer service or help related to your ProForm credit card, please call 1-800-217-7961.
Q: Can I manage my ProForm Financing program account online?
A: Yes! It’s easy and secure. Enroll at www.myonlineaccount.net to go paperless, pay your bill, view your statements, check your remaining promotional balance, and more.
Q: Do you have any discounts?
A: Contact one of our agents for current promotions.
Q: How much is shipping?
A: Due to the great uncertainty of COVID-19*, we are currently not offering white glove delivery with in-home assembly. Our first priority is the welfare of our customers and associates, so we will continue to remain committed to delivering your equipment purchase to your home as curbside delivery only.
Q: How long does shipping take?
A: Processing time frame takes about 1-3 business days, and shipping takes about 7-10 business days. Allow 1-3 business days for your equipment to arrive at your local delivery center, then the delivery center may call you to schedule a time for your equipment to be delivered to your home.
Q: How hard is set-up?
The Hybrid Trainer has out-of-the-box easy assembly. You will want 2 people for assembly because some of the pieces are quite heavy.
Make sure to abide by your equipment’s user manual for proper setting-up instructions, including the Important Precautions at the beginning of the manual.
You can also refer to the video below for setting up your Hybrid Trainer:
Q: What is the warranty?
A: Buy confidently! The Hybrid Trainer has a 10-Year Frame Warranty, 2-Year Parts Warranty, and 1-Year Labor Warranty.
For Warranty Terms and Conditions, see here.
Q: What if I want to return the machine?
A: You can return your ProForm product within 30 days upon receipt. Returns will be charged a return shipping fee of $250 plus a 10% restocking fee. Because of the size and weight of the ProForm product, we do not offer a refund for any shipping or delivery charges you may have paid to receive your product. Returning your product may incur additional charges for ordinary wear and tear or damage caused by improper use, misassembly or accidents.
If your product has shipped, even if you have not received your machine, the return shipping and restocking fees above will apply.
To initiate a return, please contact us at 1-866-896-9777.
Should you have any more questions that we haven’t answered on this list, contact one of our ProForm representatives or call 1-888-742-0128 for more information.
DISCLAIMER: This blog post is not intended to replace the advice of a medical professional. The above information should not be used to diagnose, treat, or prevent any disease or medical condition. Please consult your doctor before making any changes to your diet, sleep methods, daily activity, or fitness routine. ProForm assumes no responsibility for any personal injury or damage sustained by any recommendations, opinions, or advice given in this article. Always follow the safety precautions included in the owner’s manual of your fitness equipment. Shipping times are dependent on in-stock inventory and delivery timeframes may vary. Make sure to check the website for any specific delays in delivery and shipping. *It is recommended that individuals continue to check the CDC's website given the fluid and evolving nature of their warnings.
IFIT DISCLAIMER: iFit requires an internet connection and Wi-Fi to function. You will be required to provide your credit card information upon sign-up for iFit. Your Commitment Period may be month-to-month or twelve (12), eighteen (18), or thirty-six (36) months, depending on your agreement. Terms shall apply to your iFit use and subscription during your Commitment Period and any subsequent Renewal Term. Unless you cancel your account or notify us at least twenty four (24) hours prior to the expiration of your commitment period that you do not wish to renew your subscription, your iFit subscription will automatically renew for an additional month, one (1) year, or two (2) year period, as applicable, for the same duration as your initial commitment period (“The Renewal Term”), and you authorize us to bill the then-applicable membership fee and any taxes to the payment method we have on record for you.