Frequently Asked Questions: Carbon T7 Treadmill
To answer your questions regarding Carbon T7 Treadmill set-up, shipping, and discounts, then be sure to check out our frequently asked questions below.
Carbon T7 Features
Q: How big is the Carbon T7?
A: Fully assembled, the Carbon T7 is 35.24” Wide x 74.62” Deep x 64.39” Tall.
Q: What is the user weight capacity of the treadmill?
A: The treadmill’s user weight capacity accommodates up to 300 lbs.
Q: Is there heart rate monitoring on the Carbon T7?
A: Yes! Use heart rate zone training to target a specific goal with the built-in EKG grip sensors.
Heart rate monitors used for exercise such as the wireless heart rate monitoring chest strap or grip sensors are not medical devices, and their accuracy may be affected by a number of factors. They are also not intended to diagnose, treat, cure, or prevent any disease.
Q: What is iFit®?
A: iFit is a virtual training technology that is like having a personal trainer in your home every single day. iFit gives you access to daily fitness classes led by world-renowned personal trainers, Google Maps® street view for access to global workouts, an expansive workout library, cooking recipes, and much more!
ProForm Payment And Financing
Q: What payment options do you offer?
A: With ProForm+, the Carbon T7 is on us when you buy the iFit Family membership at $39 per month for 36 months. You also have the option to pay in full with your debit or credit card.
Q: Who is the issuer of the ProForm Financing program account?
A: The ProForm Financing program account is issued and administered by TD Bank, N.A.
Q: Where do I direct questions about the ProForm Financing program account?
A: For customer service or help related to your ProForm Financing, please call 1-800-217-7961.
Q: Can I manage my ProForm Financing program account online?
A: Yes! It’s easy and secure. Enroll at www.myonlineaccount.net to go paperless, pay your bill, view your statements, check your remaining promotional balance, and more.
Q: Do you have any discounts?
A: Contact one of our agents for current promotions.
Q: How much is shipping?
A: Due to the great uncertainty of COVID-19* restrictions throughout the country, ProForm is not offering in-home delivery and assembly, but we do offer home delivery at no charge, and threshold delivery is offered for an additional charge.
Our first priority is the welfare of our customers and associates, so we will continue to remain committed to delivering your equipment purchase to your home.
Q: How long does shipping take?
A: Processing time frame takes about 1-3 business days, and shipping takes about 7-10 business days. Allow 1-3 business days for your equipment to arrive at your local delivery center, then the delivery center may call you to schedule a time for your equipment to be delivered to your home.
Q: How hard is set-up?
A: The Carbon T7 has out-of-the-box easy assembly. You will want 2 people for assembly because some of the pieces are quite heavy.
Make sure to follow the instructions in your equipment’s user manual for proper set-up procedure. And to make sure your treadmill continues to run smoothly long after your initial purchase, you can refer back to the ProForm Blog for Treadmill Maintenance Guidelines For Your Home Gym.
Q: What is the warranty?
A: Buy confidently! The Carbon T7 has a 10-Year Frame Warranty, 2-Year Parts Warranty, and 1-Year Labor Warranty.
Please note: Warranty pertains to the original purchaser only.
For Warranty Terms and Conditions, see here.
Q: What if I don’t like the machine?
A: The ProForm general return policy does not apply to the FREE items promo. You may return your ProForm+ equipment and cancel your iFit membership within 30 days of receipt of the product. After 30 days, you may cancel your iFit membership at any time, but your remaining balance will then be due.
If your product has shipped, even if you have not received your machine, the return shipping and restocking fees above will apply.
To initiate a return, please contact us at 1-866-896-9777.
Should you have any more questions that we haven’t answered on this list, contact one of our ProForm representatives by chat or call 1-888-742-0128 for more information.
DISCLAIMER: This post is not intended to replace the advice of a medical professional. The above information should not be used to diagnose, treat, or prevent any disease or medical condition. Please consult your doctor before making any changes to your diet, sleep methods, daily activity, or fitness routine. ProForm assumes no responsibility for any personal injury or damage sustained by any recommendations, opinions, or advice given in this article. Always follow the safety precautions included in the owner’s manual of your fitness equipment.
IFIT DISCLAIMER: iFit requires an internet connection and Wi-Fi to function. You will be required to provide your credit card information upon sign up for iFit. Under this FREE item promo, your monthly payment is $39. You will be charged until you pay the full price of $1403. ProForm’s general return policy does not apply to the FREE items promo. You may return your ProForm equipment and cancel your iFit membership within 30 days of receipt of the product. After 30 days, you may cancel your iFit membership at any time, but your remaining balance will then be due.