Frequently Asked Questions: SMART Pro 5000 Treadmill

by proformadmin · Published June 1, 2020 · Updated April 21, 2021

The SMART Pro 5000 Treadmill is a machine for the beginner runner AND the serious marathoner. With the versatility of the -3 up to 15% Digital Quick Decline™ and Incline™ range, this treadmill can put any runner on the speed track to marathon success. Not to mention iFit® trainer-led workouts that are so convenient, you don’t have to adjust your machine to match the workout at all. ProForm’s quality engineering partnered with the all-in-one iFit program has taken exercise to a new realm of convenience, engagement, and achievement––bringing the ultimate healthy lifestyle straight to your doorstep.

To get a better understanding of all that the SMART Pro 5000 Treadmill has to offer, we go over some frequently asked questions about its features, ProForm payment options, shipping, and setup.

SMART Pro 5000 Treadmill Features

Q: How big is the treadmill?

A: Fully assembled, the SMART Pro 5000 Treadmill is 39.15” W x 79” D x 71.4” H.

Q: What is the weight capacity on the treadmill?

A: The weight capacity is 300 lbs.

Q: What is iFit?

A: iFit is interactive personal training that you can utilize right in your home every single day. With access to daily fitness classes led by top-tier personal trainers, Google Maps™ street view, an expansive workout library, personalized nutrition, and HD workout videos all over the world––this is the ultimate fitness experience that you won’t be able to find anywhere else.

ProForm Payment And Financing

Q: What payment options do you offer?

A: You can purchase your SMART Pro 5000 in-full with your debit or credit card. We also offer special financing with ProForm Finance. See terms.

Q: Who is the issuer of the ProForm Financing program account?

A: The ProForm Financing program account is issued and administered by TD Bank, N.A.

Q: Where do I direct questions about the ProForm Financing program account?

A: For customer service or help related to your ProForm credit account, please call 1-800-217-7961.

Q: Can I manage my ProForm Financing program account online?

A: Yes! It’s easy and secure. Enroll at www.myonlineaccount.net to go paperless, pay your bill, view your statements, check your remaining promotional balance, and more.

Q: Do you have any discounts?

A: Contact one of our agents for current promotions.

ProForm Shipping

Q: What are ProForm’s shipping options?

A: Due to the great uncertainty of COVID-19*, we are currently not offering white glove delivery with in-home assembly. Our first priority is the welfare of our customers and associates, so we will continue to remain committed to delivering your equipment purchase to your home as curbside delivery only.

Q: How long does shipping take?

A: Processing time frame takes about 1-3 business days, and shipping takes about 7-10 business days. Allow 1-3 business days for your equipment to arrive at your local delivery center, then the delivery center may call you to schedule a time for your equipment to be delivered to your home.

Setting Up

Q: How hard is set-up?

A: The SMART Pro 5000 Treadmill has out-of-the-box easy assembly. You will want 2 people for assembly because some of the pieces are quite heavy.

Make sure to abide by your equipment’s user manual for proper setting-up instructions, including the Important Precautions at the beginning of the manual.

ProForm Warranty

Q: What is the warranty?

A: Buy confidently! The SMART Pro 5000 has a 10-Year Frame Warranty, 2-Year Parts Warranty, and 1-Year Labor Warranty.

For Warranty Terms and Conditions, see here.

ProForm Returns

Q: What if I want to return the machine?

A: You can return your ProForm product within 30 days upon receipt. Returns will be charged a return shipping fee of $250 plus a 10% restocking fee. Because of the size and weight of the ProForm product, we do not offer a refund for any shipping or delivery charges you may have paid to receive your product. Returning your product will be curbside at this time due to COVID-19 restrictions and may incur additional charges for ordinary wear and tear or damage caused by improper use, misassembly or accidents.

If your product has shipped, even if you have not received your machine, the return shipping and restocking fees above will apply.

To initiate a return, please contact us at 1-866-896-9777.

Should you have any more questions that we haven’t answered on this list, contact one of our ProForm representatives or call 1-888-742-0128 for more information.

For more frequently asked questions about ProForm machines, check back on the ProForm Blog and see which machine is right for you!

DISCLAIMER: This blog post is not intended to replace the advice of a medical professional. The above information should not be used to diagnose, treat, or prevent any disease or medical condition. Please consult your doctor before making any changes to your diet, sleep methods, daily activity, or fitness routine. ProForm assumes no responsibility for any personal injury or damage sustained by any recommendations, opinions, or advice given in this article. Always follow the safety precautions included in the owner’s manual of your fitness equipment. Shipping times are dependent on in-stock inventory and delivery timeframes may vary. Make sure to check the website for any specific delays in delivery and shipping. *It is recommended that individuals continue to check the CDC’s website given the fluid and evolving nature of their warnings.

IFIT DISCLAIMER: iFit requires an internet connection and Wi-Fi to function.  You will be required to provide your credit card information upon sign-up for iFit. Your Commitment Period may be month-to-month or twelve (12), eighteen (18), or thirty-six (36) months, depending on your agreement. Terms shall apply to your iFit use and subscription during your Commitment Period and any subsequent Renewal Term. Unless you cancel your account or notify us at least twenty four (24) hours prior to the expiration of your commitment period that you do not wish to renew your subscription, your iFit subscription will automatically renew for an additional month, one (1) year, or two (2) year period, as applicable, for the same duration as your initial commitment period (“The Renewal Term”), and you authorize us to bill the then-applicable membership fee and any taxes to the payment method we have on record for you.