Frequently Asked Questions: SMART Pro 5000 Treadmill
To get a better understanding of all that the SMART Pro 5000 Treadmill has to offer, we go over some frequently asked questions about its features, ProForm payment options, shipping, and setup.
SMART Pro 5000 Treadmill Features
Q: How big is the treadmill?
A: Fully assembled, the SMART Pro 5000 Treadmill is 39.15” W x 79” D x 71.4” H.
Q: What is the weight capacity on the treadmill?
A: The weight capacity is 300 lbs.
Q: What is iFit?
A: iFit is interactive personal training that you can utilize right in your home every single day. With access to daily fitness classes led by top-tier personal trainers, Google Maps™ street view, an expansive workout library, personalized nutrition, HD workout videos all over the world, and sleep analysis, this is the ultimate fitness experience that you won’t be able to find anywhere else.
ProForm Payment And Financing
Q: What payment options do you offer?
A: You can purchase your SMART Pro 5000 in-full with your debit or credit card. We also offer special financing with ProForm Finance. See terms.
Q: Who is the issuer of the ProForm Financing program account?
A: The ProForm Financing program account is issued and administered by TD Bank, N.A.
Q: Where do I direct questions about the ProForm Financing program account?
A: For customer service or help related to your ProForm credit account, please call 1-800-217-7961.
Q: Can I manage my ProForm Financing program account online?
A: Yes! It’s easy and secure. Enroll at www.myonlineaccount.net to go paperless, pay your bill, view your statements, check your remaining promotional balance, and more.
Q: Do you have any discounts?
A: Contact one of our agents for current promotions.
Q: What are ProForm’s shipping options?
A: Due to the great uncertainty of COVID-19*, we are currently not offering white glove delivery with in-home assembly. Our first priority is the welfare of our customers and associates, so we will continue to remain committed to delivering your equipment purchase to your home as curbside delivery only.
Q: How long does shipping take?
A: Processing time frame takes about 1-3 business days, and shipping takes about 7-10 business days. Allow 1-3 business days for your equipment to arrive at your local delivery center, then the delivery center may call you to schedule a time for your equipment to be delivered to your home.
Q: How hard is set-up?
A: The SMART Pro 5000 Treadmill has out-of-the-box easy assembly. You will want 2 people for assembly because some of the pieces are quite heavy.
Make sure to abide by your equipment’s user manual for proper setting-up instructions, including the Important Precautions at the beginning of the manual.
Q: What is the warranty?
A: Buy confidently! The SMART Pro 5000 has a 10-Year Frame Warranty, 2-Year Parts Warranty, and 1-Year Labor Warranty.
Please note: All warranties pertain to the original purchaser only.
For Warranty Terms and Conditions, see here.
Q: What if I don’t like the machine?
A: You can return your ProForm product within 30 days upon receipt. Returns will be charged a return shipping fee of $250 plus a 10% restocking fee. Because of the size and weight of the ProForm product, we do not offer a refund for any shipping or delivery charges you may have paid to receive your product. Returning your product will be curbside at this time due to COVID-19 restrictions and may incur additional charges for ordinary wear and tear or damage caused by improper use, misassembly or accidents.
If your product has shipped, even if you have not received your machine, the return shipping and restocking fees above will apply.
To initiate a return, please contact us at 1-866-896-9777.
Should you have any more questions that we haven’t answered on this list, contact one of our ProForm representatives by chat or call 1-888-742-0128 for more information.
DISCLAIMER: This post is not intended to replace the advice of a medical professional. The above information should not be used to diagnose, treat, or prevent any disease or medical condition. Please consult your doctor before making any changes to your diet, sleep methods, daily activity, or fitness routine. ProForm assumes no responsibility for any personal injury or damage sustained by any recommendations, opinions, or advice given in this article.
IFIT DISCLAIMER: iFIT requires an internet connection and wifi to function. You will be required to provide your credit card information upon sign up for iFIT. Under this FREE item promo, your monthly payment is $39. You will be charged until you pay the full price of $1403. ProForm’s general return policy does not apply to the FREE items promo. You may return your ProForm equipment and cancel your iFIT membership within 30 days of receipt of the product. After 30 days, you may cancel your iFIT membership at any time, but your remaining balance will then be due.